Overview

The Enterprise Network Support and SRE team is looking to add a seasoned Technical SRE lead to help actualize the SRE vision for our network infrastructure. We seek an engineer who is passionate about the network and making its operation seamless with a focus on user experience. This role will be hands-on with troubleshooting, focused on network automation, observability, documentation, and excellence in operations. The Network SRE will be dedicated to enhancing network operations, minimizing manual labor, and achieving Service Level Objectives (SLOs) among many goals. Our approach includes minimizing reactive operational tasks, documenting KB articles for Bots, following through on RCAs, conducting blameless postmortems, and proactively identifying and mitigating network risks to foster continuous improvement.

This crucial role focuses on user satisfaction and excellence in Network Operations. The SRE engineer will tackle significant projects and provide mentorship for professional development and growth, bringing a wealth of skills and experience to be a sought-after mentor who leads by example.

Responsibilities

• Owning the operational aspect of the network infrastructure, ensuring high availability and reliability.
• Partnering with architecture and deployment teams to guarantee that new implementations are supportable and align with production standards.
• Advocating for and implementing automation to reduce toil and enhance operational efficiency.
• Monitoring network performance, identifying areas for improvement, and coordinating with relevant teams to execute enhancements.
• Collaborating with SMEs to resolve production issues swiftly and effectively, maintaining customer satisfaction.
• Identifying opportunities for operational improvements and partnering with teams to develop solutions that drive excellence and sustainability in network operations.

Qualifications

• BS degree in Computer Science, Electrical Engineering, or related field, or equivalent experience.
• Minimum of 8 years of industry experience in network site reliability engineering, network automation, network operations, or related areas. Experience on both campus and data center networks.
• Familiarity with network management tools such as Prometheus, Grafana, Alert Manager, Nautobot/Netbox, BigPanda.
• Expertise in automating networks using frameworks such as Salt, Ansible, or similar.
• In-depth experience in one or more of the following: Python, Go.
• Knowledge of network technologies such as TCP/UDP, IPv4/IPv6, Wireless, BGP, VPN, L2 switching, Firewalls, Load Balancers, EVPN, VxLAN, Segment Routing. Proven track record in network operations.
• Skills with ServiceNow and Jira.
• Knowledge of Linux system fundamentals is a plus.
• Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive.

Ways To Stand Out

• Track record of taking operational signals through means such as SNMP, Syslog, Streaming Telemetry to solve operational challenges.
• History of debugging and optimizing code; automating routine tasks.
• Experience with Mellanox/Cumulus Linux, Palo Alto firewalls, Netscalers and F5 load balancers.
• Previous SRE experience.