OverviewWe’re working with a fast-growing global technology company that provides high-performance connectivity and collaboration services to some of the world’s leading entertainment and media organisations. They’re now looking for a Network Support Engineer to join their London team and play a key role in supporting critical network services and bespoke technology platforms.Location: London | Hybrid (2–3 days in office)Salary: £35,000 – £45,000 + On call BonusThe RoleThis role is split between network support (60%) and technical/product support (40%). You’ll look after customer networks while also troubleshooting and supporting bespoke platforms (training provided). It’s an excellent opportunity to stay hands-on with networking while broadening your skills into wider systems support.What You’ll Do as the Network Support EngineerMaintain, monitor, and troubleshoot customer networks.Configure and support switches, routers, and firewalls across multiple vendor technologies (Fortinet, Arista, Palo Alto, Cisco, Checkpoint, etc.).Diagnose and resolve technical issues on bespoke platforms (Linux exposure a plus).Provide excellent end-to-end customer support and manage SLAs.Work closely with engineering and operations teams to improve services.Take part in an on-call rota (with additional pay).What We’re Looking For in the Network Support EngineerStrong experience in network support/engineering (switches, routers, firewalls).Background in an MSP/ISP or service provider environment supporting multiple customers.Knowledge of TCP/IP, VLANs, routing protocols, VPN setup, and network security.Strong personality and communication skills are essential – this role requires someone confident, proactive, and able to work effectively with customers and colleagues.Ideal for candidates moving from a NOC Engineer role looking to step up.Apply now to speak with VIQU IT in confidence. Or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation Technology and OtherIndustriesIT System Data ServicesIT System Operations and MaintenanceComputer and Network Security #J-18808-Ljbffr