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Overview

Divisional Manager – Permanent Appointments - IT & Data, Forsyth Barnes

Location: London (Hybrid - 2 days WFH)

Salary: Up to £130k

Industry: Information Technology & Services

About the Role

We are seeking an experienced Network Support Engineer to join a growing global team providing 24/7 customer support across diverse industries. This role offers the opportunity to work on a wide range of technologies and challenges, supporting customers directly while contributing to the development of best practices and innovative solutions.

Responsibilities

• Provide hands-on support for customer networking issues, with ownership across routing, switching, wireless, and firewall technologies.
• Troubleshoot, configure, and manage issues across all layers (1–4).
• Adapt quickly to different technologies and environments, ensuring customer cases are resolved without escalation where possible.
• Support network design and deployment initiatives, applying practical experience to solve real-world challenges.
• Communicate effectively with customers and internal teams, explaining technical issues clearly and pragmatically.
• Contribute to a culture of continuous improvement by identifying opportunities for process, product, and service enhancements.

Qualifications

• 3–7 years of experience in a network engineering role (not general IT support).
• Strong hands-on expertise in routing, switching, and wireless networking.
• Proven ability to thrive in fast-paced, customer-facing environments.
• Exposure to diverse network environments and demonstrated flexibility in context switching.
• Practical experience with network design and deployment.
• Light programming/automation knowledge (e.g., infrastructure as code, APIs).
• Exceptional communication skills, with the ability to clearly explain technical concepts and past project outcomes.
• Comfortable working in ambiguous situations and making decisions with incomplete information.
• Curiosity about new technologies, balanced with pragmatism about adoption.

Additional Information

• Strong problem ownership and accountability.
• Clear, structured communication and storytelling.
• Adaptability and resilience under uncertainty.
• Customer-first mindset with a drive for high-quality service.

How to Apply

If this role is of interest, get in touch - david.daminabo@forsythbarnes.com