Job Title: IT Helpdesk Engineer

Status: Permanent
Hours: 8:00am - 16:00pm/9:00am - 17:00pm, Monday to Friday, office based 5 days a week
Salary: maximum £32,000 per annum + travel expense up to Zone 6
Location: London

A Global IT company is looking for an IT Helpdesk Engineer.

Principal Accountabilities

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, and chat tools.
• Queuing management with IT support ticket system.
• Temporary or long-term customer support at their office, if required.
• Attending meetings with customers and developing good relationships with them.
• Hands-on Desktop/Laptop PC Support Skill. Network and PC implementation and optimization.
• Understanding and detailed planning and designing for customer's PC and Network.
• PC/Network/Desktop Security element configuration including day-to-day service delivery.
• Migration planning and execution. Support PC and Call Centre system (including DC server).
• Proof of concept testing and acceptance testing. Vendor negotiation and control.
• Development and implementation of new features and services.
• Establishing and ceasing PC/Desktop Security systems. Project and service delivery schedule management.
• Careful consideration to ensure profitable systems and implementation.
• Maintaining secure operations and keeping the environment tidy.
• Documented approach for implementation and modification. Visiting customer premises when required for project or maintenance contract work, including covering staff.
• Periodical status reports to line manager.

Knowledge, Skills, Experience, and Key Competencies

• Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc.), and Firewall products.
• Excellent written and verbal communication skills in Japanese are an advantage.
• Ability to investigate and source answers to various email and telephony enquiries about technical issues.
• Proven customer service experience.
• Strong time management/multi-tasking and organizational skills.
• Strong work ethic.
• Reliable timekeeping and attendance.
• Solid administration background and a keenness to get involved and support all customer service areas in EMEA.

We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status, or whether or not they have a disability. People First is committed to increasing diversity and maintaining an inclusive workplace culture.

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.