Client Services Analyst The Client Services Analyst provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., ad...