Overview

Onsite IT Support Engineer _6-8Yrs at Epergne Solutions.

Experience: 6-8 Years

Job Role: Onsite IT Support Engineer

Job Location: Guangao/Shanghai/Tokyo/Hai Phong/London

Job Roles & Responsibilities

• Provide end-user support for desktops, laptops, tablets, and mobile devices.
• Deliver AV support and troubleshoot urgent conference setup issues.
• Provide VIP-level support and ensure prioritized resolution of incidents.
• Execute IMAC activities, hardware replacements, and printer troubleshooting.
• Manage depot tasks including device imaging, configuration, and inventory handoff.
• Support onboarding and offboarding workflows in coordination with IT, HR, and Security.
• Document processes, SOPs, and ticket resolutions using ServiceNow.

Job Skills & Requirements

• 6-8 years of relevant IT support experience.
• Strong knowledge of endpoint devices and peripherals.
• Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service.
• Basic network troubleshooting skills.
• ITIL awareness and customer-focused mindset.
• High attention to detail and ability to work independently in fast-paced environments.
• Certification: CompTIA A+ or equivalent required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting