Overview

Onsite IT Support Engineer role at Daisy Group

Salary: £26,000 per annum

Location: Cheadle

Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)

Responsibilities

• Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
• Liaising with Projects Team installing network infrastructure at customer sites.
• Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• Act as the initial point of contact in the resolution of user IT issues.
• Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
• Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
• Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.

Qualifications

• Good PC/ Laptop hardware and Software knowledge
• Good fault-finding skills
• Good Knowledge of Microsoft desktop operating systems and productivity suite
• Knowledge of Server operating systems
• Knowledge of Active Directory
• Knowledge of Microsoft 365 Administration
• Basic networking knowledge

A knowledge of the following would be an advantage:

• Office 365 Fundamentals and/or Azure fundamentals
• Hyper V
• CRMs
• Backup and recovery technologies
• AV Software

Additional Information

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Sim deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Telecommunications

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