Salary: £26,000 per annum

Location: Cheadle 

Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)

You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively

Responsibilities:

•    Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
•    Liaising with Projects Team installing network infrastructure at customer sites
•    Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
•    Act as the initial point of contact in the resolution of user IT issues.
•    Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk                 systems.
•    Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the               customer.
•    Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the                         capabilities of the support / service desk.
 

•    Good PC/ Laptop hardware and Software knowledge
•    Good fault-finding skills
•    Good Knowledge of Microsoft desktop operating systems and productivity suite
•    Knowledge of Server operating systems
•    Knowledge of Active Directory
•    Knowledge of Microsoft 365 Administration
•    Basic networking knowledge

A knowledge of the following would be an advantage:
•    Office 365 Fundamentals and/or Azure fundamentals
•    Hyper V
•    CRMs
•    Backup and recovery technologies
•    AV Software
 

Here’s what we offer:
 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
 An extra day off on your birthday or if you're getting married
 £500 referral bonus – bring great people, get rewarded!
 Professional development – training and support to help you grow
 Eye care vouchers and discounted Medicash membership for healthcare savings
 Sim deals for you and your family/friends
 Exclusive discounts and savings at over 1,200 retailers

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