Job Title: Service Support Engineer
Location: Beccles
Salary: 45k-55k

We are excited to offer a career opportunity with a leading business in the automated packaging machinery sector for a Service Support Engineer.

Role Overview:

As a Service Support Engineer, you will play a crucial role in supporting service operations for highly technical packaging machinery. This position is a fantastic opportunity to build strong relationships with customers, resolve complex technical issues, and continuously grow your engineering expertise.

Role Responsibilities:

• Provide expert technical support to customers and field engineers across the UK and globally

• Diagnose and troubleshoot faults on packaging machines (both mechanical and control system-based)

• Maintain technical documentation and support training activities for customers and internal teams

Company Overview:

This organisation excels in delivering innovative, high-performance automated packaging solutions. The business is committed to engineering excellence, continuous innovation, and outstanding customer service. The Service Support Engineer role is ideal for someone interested in hands-on engineering, field support, and the latest automation technologies, and is based in the UK, with hybrid working available.

Required Skills:

• Strong problem-solving skills in a technical/mechanical engineering setting

• Good understanding of mechanical, pneumatic, and electrical systems

• Confident communication skills with a customer-centric approach

Desired Skills:

• Experience with PLCs (especially Allen-Bradley)

• Exposure to servo drives and motion control systems

• Technical report writing and documentation

Experience:

• Minimum 3 years' experience in a technical support or field engineering role

• Experience within the packaging, automation, or machinery industry preferred

Salary & Benefits:

• Competitive salary based on experience

• Benefits include: Company car, 25 days annual leave plus bank holidays, healthcare plan, pension scheme, training & development opportunities

Shift Pattern:

• Monday to Friday, standard office hours

• Flexibility required for occasional site visits

Working Location:

• Field-based role with flexibility to work from home

• Occasional travel to customer sites and company offices in the UK and abroad

We are looking to schedule interviews for this role ASAP - Apply Now!