What We DoManaging cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!A Forescout Principal Professional Services Engineer (PPSE) provides technical and consultative services to their assigned accounts to drive the adoption and maturation of the customers’ Forescout deployments. The post sales engineer must be able to solve technical and process challenges to ensure customer success. The PPSE must also understand the customer environment (people, process, and technology) and how the Forescout deployment supports the customer goals and use cases. The PPSE role is to ensure solution success, customer satisfaction and account renewal/expansion whilst acting as a technical expert between our customers and Forescout.What You Will Do
Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plans of action to close gaps and drive successful outcomes.
Administer and mature customer enterprise deployment of the Forescout solution.
Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.
Define and create polices in accordance with customer’s business requirements.
Manage equipment installation and configuration at all locations, to include lab environments.
Manage Forescout software and hardware upgrades.
Deliver deep dive technical workshops with customers.
Manage of the ForeScout solution in accordance with the customer’s business goals.
Create customer reports to achieve project alignment and unity of effort.
Manage customer expectations and engagements in alignment with planned outcomes.
Be a senior member of the team, acting as a technical expert and mentor to peers.
Develop deep knowledge around all Forescout technologies, with the ability to deliver both Engineer and Architect activities.
What You Will Bring To Forescout
10+ years of experience in an IT related field.
Consultative experience designing and advocating for best-practice solutions, providing guidance and advice to customers, leveraging industry experience and best practices.
Minimum 3 years of experience with network hardware configuration.
3 years of significant experience with Windows based operating systems and Unix systems, specifically Linux.
Expertise deploying large scale enterprise deployments/data centers.
Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems.
Experience implementing complicated software products that involve multiple components.
Ability to clearly document complicated steps and procedures to a high standard.
Working knowledge of shell, perl and xml scripting.
Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding.
Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies.
Excellent interpersonal skills and experience working in demanding and challenging environments.
Technical support experience a plus.
Bachelors Degree in Computer Science, Engineering or equivalent industry experience.
ForeScout experience and ForeScout Certified Administrator (FSCA) a plus.
CISSP and/or PMP certification a plus.
A self-motivated individual with a ‘can do’ attitude. Driven by delivering high quality work and a passion for driving improvements.
Ability to work independently in a mix of workplace environments including Large enterprise, commercial and military / government agency customers.
Able to travel domestically and abroad as necessary.
What Forescout Offers YouOur visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout.
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