Process Engineer- Customer Journey Optimization Manager

New Today

Overview For more than 20 years, Talan has been advising companies and administrations, supporting them, and implementing their transformation projects in the UK and abroad. With a presence on four continents and a headcount of 6000 consultants, our ambition is to reach a billion turnover by the end of 2025.

In the UK, Talan counts 500 employees on several sites, the main being: London, Birmingham, Edinburgh and Chester, Leeds.

Role Process Engineer- Customer Journey Optimization Manager.

As part of the Process Intelligence and Automation Team, you will have a fantastic opportunity to work on various cutting-edge automation technologies, with access to some of the finest clients in Investment Banking, Energy and Legal Sectors - on challenging and exciting projects.

Our consultants are at the heart of everything we do. We invest heavily in the training and development of our team, hold monthly socials in each region, and regular lunches to catch-up with teams on site.

This role is to develop a clear strategy for continuous improvement of the customer journeys. This involves identification, prioritization and optimization of customer journeys across Business Banking propositions, coordinating operational implementation and post implementation control.

Customer journeys are critical to deliver optimum customer service, enabling a seamless customer experience of business banking servicing.

Responsibilities

Experienced change manager: highly organized with strong attention to detail

Work with a Lean and Agile mindset, re-prioritizing strategic focus where required

Business leader: ability to work autonomously; drive change; and own major deliverables which directly impact customers.

Excellent communicator: Manage senior stakeholders; lead key governance/working groups; engage with multiple areas of the business.

Develop a strategy and implementation approach to identification, prioritization and optimization of customer journeys across Business Banking propositions

Utilise Lean Six Sigma principles to deliver optimized customer journeys for Business Banking customers.

Qualifications

Programme Management skills e.g. Managing, leading and actively undertake planning, risks & issues management

Banking experience is a must

Lean Six Sigma skillset and qualifications

Strong stakeholder management skills and comfortable working alongside Business and UKT delivery partners

Expert within Process intelligence e.g. Process Engineering, Process Automation.

Clear evidence on how you implemented change and can explain why this change was made

Self-starter, who can work pro-actively with minimum supervision

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Apply
Location:
City Of London
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Marketing & Media, IT & Technology

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