We are seeking an experienced and driven Process Engineer to join our team. This role is responsible for driving end-to-end (E2E) process improvements, optimising customer journeys, and delivering high-impact change initiatives across the organization. The ideal candidate will bring expertise in process engineering, data analysis, and continuous improvement within the commercial banking sector. Key Responsibilities:

Own E2E delivery of process improvement initiatives, managing everything from initial scoping, requirements, and design through to implementation, go-live, post-implementation review, and benefits realisation. Redesign and optimise customer journeys to deliver seamless experiences that enhance customer satisfaction and business outcomes. Apply Lean Six Sigma tools and techniques to simplify, standardise, and strengthen business processes. Manage relationships with third-party vendors, holding them accountable for high-quality and timely delivery. Perform in-depth data analysis to uncover inefficiencies, assess risks, and develop innovative, evidence-based solutions. Drive forward transformation initiatives in critical areas such as Mobile Onboarding, Holistic Servicing, e-ID & Verification, and Optimised Know Your Customer (OKYC). Partner with senior stakeholders and cross-functional teams to embed improvements into BAU operations and ensure sustainable impact.

Key Requirements:

Proven E2E delivery track record—experience in taking ownership of change programmes from concept through to closure. Lean Six Sigma Black Belt (preferred) or Senior Green Belt certification. Strong background in commercial banking or financial services, with a deep understanding of customer-centric transformation. Demonstrated success in re-engineering customer journeys and delivering measurable CX improvements. Excellent vendor management and stakeholder engagement skills. Strong data analysis capability with the ability to challenge, innovate, and think outside the box. Subject matter expertise in Mobile Onboarding, Holistic Servicing, e-ID & Verification, and OKYC.