About the Role We’re looking for a QA Analyst to join our Engineering team and ensure the quality, usability, and reliability of our software.

You’ll execute manual and automated tests, identify and track defects, and collaborate with developers, product, and design teams to build a strong culture of quality.

This is an excellent opportunity for someone eager to grow in QA and expand into test automation and CI/CD practices.

Why You’ll Love It Here You’ll be the face of the product in the market, shaping deals and shaping the roadmap.

You’ll work hand-in-hand with leadership in both Sales and Product.

Every day will be different—and every day you’ll have a chance to make a direct impact on our growth.

We value speed, creativity, and collaboration over bureaucracy.

SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by changing how brands act on customer + employee insights.

With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. And with our 2024 acquisition of Bulbshare, we also help the world’s leading organizations grow through real-time customer collaboration by building mobile-first customer communities in over 30 markets worldwide, enabling clients to collaborate with consumers quickly and effectively for insights, ideation, and advocacy.

We offer our talent - Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee.

Our teams are composed of smart, talented, curious people who love a good challenge.  Values driven culture where we connect, collaborate & co-create.

Remote first company (fully remote) Unlimited PTO    Tech provided Diverse, experienced, friendly team which will welcome you, support you and challenge you.

We are proud to be an equal opportunity employer.

We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

We offer our talent Work hard, have fun environment with smart, curious people.

Values-driven culture where we connect, collaborate, and co-create.

Remote-first company (fully remote).

Unlimited PTO.

Tech provided.

A diverse, experienced, and supportive team.

SMG is proud to be an equal opportunity employer that celebrates diversity and creates an inclusive environment where everyone can thrive.

What You’ll Do Execute manual and automated test cases to ensure software quality.

Identify, document, and track defects using tools like JIRA.

Collaborate with developers to resolve issues quickly.

Contribute to test planning and strategy to improve coverage and effectiveness.

Perform regression testing when new features are released.

Maintain accurate test documentation, including test plans, cases, and reports.

Work closely with cross-functional teams to promote a strong quality culture.

Expand your QA expertise under mentorship, including automation and CI/CD integration.

What You’ll Bring 2–3 years of QA or test automation experience (internships and projects count).

Proficiency in manual testing, bug tracking, and regression testing.

Familiarity with tools like Selenium, Cypress, Playwright, or similar.

Basic scripting skills in JavaScript, Python, or Java.

Strong attention to detail and excellent documentation habits.

About SMG Ready to grow your QA career and help shape the future of customer and employee experience?

Join us at www.smg.com .

SMG is a global leader in unified experience management and CX solutions, including employee experience management platforms and XM market research.

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