Remote Junior Support Engineer

Location: Remote (UK or EU preferred)

Type: Full-time | Entry-Level

Reports To: Support Team Lead / IT Operations Manager

About the Role

We are looking for a proactive and enthusiastic Junior Support Engineer to join our remote IT team. This is an ideal opportunity for a tech-savvy individual looking to start their career in support engineering while working with modern tools and systems in a collaborative environment. You'll play a key role in resolving user issues, maintaining IT systems, and delivering a world-class support experience.

Responsibilities

• Provide 1st and 2nd line technical support to end-users via ticketing systems, email, and remote tools.
• Troubleshoot hardware, software, and network issues across MacOS, Windows, and Linux systems.
• Assist with onboarding and offboarding processes (account setup, hardware provisioning, access control).
• Maintain accurate documentation of technical issues and support processes.
• Support SaaS platforms like Google Workspace, Microsoft 365, Zoom, Slack, and Atlassian tools.
• Escalate complex incidents to senior engineers and follow up to ensure resolution.
• Contribute to knowledge base and internal process improvements.

What We’re Looking For

Must-Haves:

• Some experience in a helpdesk or IT support role (internships or freelancing welcome).
• Understanding of basic networking, user account management, and OS troubleshooting.
• Excellent communication skills and ability to explain technical issues clearly to non-technical users.
• Comfortable working independently in a remote team setup.

Nice-to-Haves:

• Exposure to ITSM/ticketing tools (Jira, Zendesk, Freshdesk, etc.).
• Familiarity with scripting (PowerShell, Bash, Python) is a plus.
• Certifications like CompTIA A+, ITIL Foundations, or Google IT Support are a bonus.

What We Offer

• Fully remote working with flexible hours.
• Mentorship and career progression toward systems engineering, DevOps, or cybersecurity.
• Training budget for certifications and learning tools.
• Competitive salary and benefits.
• Inclusive and collaborative remote culture.