MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard.

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

The Mission Critical Information Management (MCIM) platform was designed in the cloud – for the cloud – to address the growing complexity and shared risk across global data center and mission-critical environments. MCIM centralizes, standardizes, and automates the flow of operational information among stakeholders, helping organizations mitigate risk, maximize uptime, and extend asset life across their facilities.

Our integrated suite of cloud-based tools provides tactical, managerial, and strategic data that empowers robust decision-making across global portfolios.

Job Description

We are seeking a remote Sales Engineer based in the United Kingdom to support our expanding customer base across EMEA . This individual will play a critical role in the sales process, leading technical discussions with prospective clients and demonstrating how MCIM’s solutions address their needs.

As a key bridge between sales, product, and customer success, the ideal candidate brings deep technical acumen, strong communication skills, and experience in pre-sales engineering within the data center, CMMS, or enterprise asset management space.

Key Responsibilities

• Technical Expertise: Serve as the primary technical resource for the EMEA sales team. Understand customer requirements and clearly articulate how our solutions meet their needs.
• Product Demonstrations: Deliver engaging, technically accurate demos tailored to client-specific use cases.
• Solution Design: Collaborate with the product team to translate customer needs into viable solutions, factoring in upcoming features and roadmap items (6–12 month window).
• Proposal Development: Support the creation of technical proposals and SOWs in partnership with Operations and Customer Success.
• Customer Support: Provide ongoing pre-sales technical support, and post-deployment support in collaboration with the technical support team.
• Internal Enablement: Train sales team members on product functionality, enabling them to lead first-line product conversations.
• Market Insights: Track industry trends, competitor offerings, and innovation within the CMMS and EAM space to provide strategic recommendations.

Qualifications

• Location: Must be based in the United Kingdom and eligible to work remotely.
• Experience:
• Minimum 5 years in a Sales Engineering or similar customer-facing technical role.
• Experience with CMMS , Enterprise Asset Management , or data center-related SaaS products.
• Technical Skills:
• Proficiency in Salesforce architecture , including Custom Objects, APIs, Flow Builder, and Einstein Analytics.
• Education: Bachelor’s degree in Engineering, Computer Science, or a related field.
• Communication: Able to translate complex technical concepts to business users and executive stakeholders.
• Problem-Solving: Strong analytical mindset with a detail-oriented approach.
• Collaboration: Comfortable working cross-functionally across global teams.
• Travel: Willingness to travel up to 25% across EMEA to attend client meetings and industry events.