Overview

We are seeking SC-cleared IT Support Engineers to deliver a nationwide, deskside laptop deployment project for a leading IT Service provider based in and around London.

Responsibilities

• Engineer will be responsible for completing approximately 40 individual deployments during the project period.
• Engineers must be based across key regions (London, South East, East of England, North East, North West) or be able to travel to multiple sites, arriving as early as 8:00 AM.
• Engineers are expected to complete at least three handovers per week.
• Participate in a structured 2-3 day training programme on the end-to-end handover process, including shadowing sessions at deployment sites.
• Deliver on-site laptop handovers to end users following a documented process.
• Provide support and respond to any technical challenges encountered during deployments, with remote support available on deployment days.
• Each handover takes approximately 2 hours, but flexibility is required as schedules may shift, especially if the user is delayed or called away.

Requirements

• SC clearance is essential and must be active at the time of application.
• Proven experience supporting Windows 11 and Microsoft 365 applications (Outlook, OneDrive, etc.).
• Background in desk-side IT support, with a strong emphasis on high-quality customer service.
• Able to follow detailed, documented configuration steps with accuracy.
• Excellent communication and interpersonal skills, capable of engaging professionally with senior users.
• Highly self-motivated, organised, and capable of working independently.
• Must be adaptable to changing schedules and willing to travel extensively.
• Full toolkit required.
• Engineers will deploy laptops using equipment trolleys and will be based at various locations around the UK.
• This is an umbrella contract, the role is Inside IR35.