The Senior Contracts Engineer role based in Chadderton, Oldham, Greater Manchester is a 12 month Fixed Term Contract (FTC).

Purpose of the Job:

Excited to be the go-to expert for product knowledge within the Contracts Engineering Team. Utilizing your skills to support colleagues and assist in handling complex orders. Dedicated to delivering top-notch service by overseeing orders from start to finish. Collaborating with various departments to meet customer needs and keep them informed throughout the process. Proactively managing any challenges that may arise.

Key Responsibilities and Outcomes:

• Point of reference for specific knowledge within the Contracts Engineering team
• Informal training and support of less experienced team members
• Assist the Contracts Supervisor / Customer Service Team Leader on large orders that require a higher level of product knowledge or experience
• Identify and resolve order queries with customers and ensure their requirements are correctly interpreted and fully understood
• Liaise and negotiate with customers and internal departments regarding delivery or special requirements
• Carry out contract reviews of customer orders diligently and accurately
• Work with the Engineering department to prioritize and expedite engineered orders through to production release
• Collaborate with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution
• Seek and implement improvements within your department and the wider company where appropriate

Qualifications & Technical knowledge:

• Degree or mechanical engineering qualification or equivalent
• Typically 3+ years of relevant experience in a similar role
• Understanding of engineering drawings
• Commercial awareness or a background in Customer Service
• Knowledge of material pricing
• In-depth product / application knowledge and specific experience in own discipline

Desirable:

• Experience of valve industry

Personal Specification:

• Ability to build strong relationships with customers and internal departments
• Good attention to detail and ability to work under pressure
• Good communication skills, customer-focused, able to multitask and execute tasks effectively
• Proactive approach to challenges and problem-solving

#LI-Hybrid

Additional Information:

Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, we have created the flows that keep the modern world moving across various industries. We are committed to engineering excellence, safety, and sustainability. Rotork is experiencing growth and market leadership, making now a great time to join and impact our future.