Senior CRM and Power Platform Engineer
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Job Description
The following description describes a role at Concentrix. It is the intelligent transformation partner that is solution-focused, tech-powered and intelligence-fueled.
Overview
We are Concentrix, the global technology and services leader powering the world's best brands. We shape new game-changing careers in over 70 countries and pride ourselves on awards for workplace culture and career growth. We welcome people from diverse backgrounds who are curious and eager to learn. Join us on a journey toward greater opportunities and brighter futures.
We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. The candidate will focus on governance strategies, best practices, and customized Power Apps solutions in Power Platform, and will review performance and stability optimizations in Dynamics 365 Customer Engagement. A strong understanding of how customers configure functionality and customize Dynamics to meet business processes is required.
The role is in our Information Technology and Global Security team, delivering modern technology infrastructure, software solutions and global security to staff and clients. You will design, implement and strategize IT, security, application development, innovation and solutions in today’s hyperconnected world. You will be part of the technology team that supports our vision of developing, building and running the future of Integrated Services.
The Candidate Required Fluent Spanish Language Skills.
Responsibilities
The description provides responsibilities implicitly through the required skills and activities around governance, architecture, troubleshooting and customer guidance for Power Platform and Dynamics 365 Customer Engagement. Specific duties include, but are not limited to designing and implementing governance frameworks, assisting customers with architectural design, troubleshooting existing applications, and ensuring alignment with organizational needs.
Qualifications
- Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development. Background experience in Dynamics 36 customer service and sales functionality, customizations and administration.
- Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration. In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development. Omnichannel knowledge and experience is a benefit.
- Power Platform Technologies: Strong proficiency in Power Apps, Power Automate, Dataverse, and other Power Platform components.
- Enterprise Focus: Demonstrated experience in deployment, administration and support within large-scale environments.
- Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues.
Required Skill Set
Power Platform and Dynamics 365 Customer Engagement Online
- Feature knowledge in Dynamics 365 modules Customer service, Omnichannel, Sales and Field Service
- Power Apps
- Power Automate
- Power Platform Admin Center
- Customization
- Administration and Governance experience
- Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC)
- Deep understanding of Dataverse, governance strategies, environment planning and security
- Develop and maintain Power Apps solutions with canvas app and model-driven app development and architecture
- Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services
- Knowledge of Application Lifecycle Management (ALM) via Solutions
- Experience in troubleshooting and optimizing Power Apps and Power Automate flows
- Familiarity with integrating data from Dataverse, SharePoint and other sources
- Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions
- Awareness of Centre of Excellence concepts with monitoring and adherence
Location
UK, Work at Home, GB
Language Requirements
Fluent Spanish language required.
Employment type
Full-time
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Seniority level
- Mid-Senior level
Job function
- Other
Industries
- IT Services and IT Consulting
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International Job postings notice: Sign in to set job alerts for related roles. This description reflects a past posting for related roles in various UK locations.
- Location:
- United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- IT & Technology