Overview

Senior Customer Success Engineer (French-speaker) at Rasa. You will be the Rasa expert that our Enterprise customers collaborate with as their trusted partner to accelerate adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will report to the Director, Customer Success Engineering. We are hiring for this position in UK, Germany, or Serbia. We can only provide work authorization/visa sponsorship in Germany.

About this role

Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineer, you will make an impact on your team by collaborating with multiple customers to ensure successful adoption and satisfaction with Rasa products. You will provide technical guidance and strategic advice to help customers optimize their AI assistants, support customers through proactive and reactive issue resolution, and capture customer insights to help shape product development. You will participate in internal training and education sessions.

Responsibilities

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products
• Provide technical guidance and strategic advice to help customers optimize their AI assistants, focusing on best practices and long-term success
• Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary
• Provide proactive, consultative advice to optimize the performance of customers’ Rasa deployment
• Champion an environment for ongoing strategic customer success
• Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development
• Participate in internal training and education sessions

Qualifications

• Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies
• Experience serving as part of a customer leadership team, working with technical and business decision-makers
• Experience with Python or Full Stack apps that run in the cloud; ideally DevOps experience with Kubernetes
• Nice to have experience managing on-prem licensed software solutions
• Ability to act as an industry-leading presence in both customer meetings and public settings
• Fluent in English and French

What you can expect

• Flexible hours and a dedicated remote business
• A stipend for professional development and 6 paid education days
• PTO
• A MacBook and other tech to help you do your job
• Regular remote team events and a company-wide offsite
• Vitality Health (UK only) / Private Health optional (Serbia only)
• You can find more information about our benefits per location here: Rasa Perks & Benefits

About Rasa

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. We are remote-first with a global presence. Rasa is an equal opportunity employer. We are committed to growing inclusively and encourage applications from talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Customer Service

Industries

• Software Development

Note: If you have a strong background in DevOps/MLOps and Machine Learning, we’re happy to support your learning curve in conversational AI and Rasa-specific development.