Senior Designated Support Engineer - Lustre / PFS

Join to apply for the Senior Designated Support Engineer - Lustre / PFS role at DDN

Senior Designated Support Engineer - Lustre / PFS

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Join to apply for the Senior Designated Support Engineer - Lustre / PFS role at DDN

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This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Description

As a Sr Designated Support Engineer at DDN Storage, you will be responsible for delivering a 'pristine experience on DDN’s technologies' by utilizing your technical expertise, understanding the customer ecosystem, to solving customer’s most demanding business needs. We are looking for highly skilled, well rounded technical resources to cover our most demanding customers.

Duties And Responsibilities

The essential duties and responsibilities include but are not limited to:

• Ability to work Flexible Weekly shifts, which may include weekends.
• Focused on DDN’s largest and most critical customers
• Expected to work directly with customer administrative staff to solve issues
• Must be willing to quickly engage with customers to resolve problems
• Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction.
• Create test plans and procedures for customer upgrades and troubleshooting.
• Work with engineering for enhancing product quality using customer feedback and use cases.
• Review product documentation, both for internal and external customer needs.
• Work with the DDN Education team to provide training where needed.
• Assist in development/maintenance of internal tools.
• Demonstrate a thorough technical understanding of clients’ needs.
• Clearly communicate complex technical topics to the varied knowledge levels of customers.
• Develop positive and trustworthy relationships with customers.
• Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
• While this is a remote working position, it does require some travel and occasion customer on-site working.
• As this is a customer facing role it requires flexibility; and also includes a one-week on-call team rotation
  
  

• Must have 7+ years’ experience in a similar technical role.
• Experience supporting post-sales efforts is essential to success in this position.
• Proven in-depth technical knowledge and problem analysis skills.
• Excellent customer interfacing skills.
• Solutions orientated with an aptitude from analytical thinking and problem solving.
• Proven skills and a solid team player.
• Good verbal and written communication skills (English, second language beneficial).
  
  

• 7+ years of experience working with Lustre or similar Parallel Filesystems; administration/implementation/support.
• Strong knowledge of Linux architecture and fundamentals.
• Good understanding of the technical fundamentals of the system infrastructure including
• Storage systems
• Linux operating system
• Networking
• Parallel file systems
• Demonstrable understanding of data storage concepts: RAID/Erasure Coding, block storage, parallel file systems, etc.
• Understanding of networking concepts: Infiniband, Ethernet, IP, TCP, routing, etc.
  

• Other parallel filesystems such as SpectrumScale or StorNext
• Experience developing and debugging shell and Python, BASH or Perl scripts
• Networking (InfiniBand and Ethernet Definite Plus)
• Experience working with NAS protocols: NFS, CIFS, SMB, S3, FTP, sftp
• Experience working with authentication protocols (ActiveDirectory, LDAP)
• Extensive experience in debugging and troubleshooting Infiniband and Ethernet networks .
• Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS,)
• Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)
• Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark,)
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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