Senior Engineer Customer Technical Support (Inkjet Systems)
New Today
Customer Technical Support (Inkjet Systems) Location:
Telford, Shropshire Salary:
£48,562
£55,847 (depending on experience) Job Type:
Full-time, permanent Hours:
37 hours per week (MonThu 08:1517:00, Fri 08:1512:15) About the Business Our client is a market leader in industrial inkjet technology, developing and supporting advanced printing solutions used across commercial, industrial, and textile sectors. Their European operation is experiencing strong growth, driven by innovation and collaboration with global partners. This is an excellent opportunity to join a business that values technical excellence, customer focus, and continuous learning. The Role An exciting opportunity has arisen for a Senior Engineer
Customer Technical Support to join the technical services team at the companys Telford site. This multi-disciplinary position is focused on providing technical support to customers using industrial inkjet printhead products across the EMEA region. The successful candidate will take ownership of customer issues from diagnosis to resolution, ensuring technical challenges are managed promptly and professionally, while supporting long-term customer relationships. Key Responsibilities Act as the primary technical contact for EMEA customers using industrial inkjet systems
Diagnose, troubleshoot, and resolve product and system issues, escalating where necessary
Analyse, reproduce, and resolve technical faults during system commissioning and operation
Provide accurate technical feedback and reports, both in writing and verbally
Work closely with internal engineering teams to share insights and support product improvements
Conduct on-site investigations to identify root causes and recommend corrective actions
Manage multiple projects and tasks effectively, ensuring service targets are met
Support trade shows, demonstrations, and customer training activities when required
About You You will be a technically adept, customer-focused engineer with a background in industrial or scientific systems. Youll have strong problem-solving skills, excellent communication ability, and the confidence to engage directly with customers and colleagues at all levels. Essential: Degree (or equivalent) in an Engineering discipline
Minimum 2 years experience in a technical support or engineering role
Strong diagnostic and analytical skills
Excellent communication and reporting ability
Able to work independently and manage multiple priorities
Desirable: Electrical or electronic bias
Experience with industrial inkjet or printing systems
Project management experience
Willingness to travel across the UK and EMEA as required
Whats on Offer Competitive salary: £48,562
£55,847
37-hour working week, early Friday finish
25 days holiday (251 hours per year) plus bank holidays
Twice-yearly bonuses
Private Medical Insurance
Income Protection & Executive Medical cover
Excellent professional development and training opportunities
Location:
Telford, Shropshire (occasional travel within EMEA) Eligibility:
Applicants must have the right to work in the UK and be able to travel internationally when required.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- IT;IT;IT;IT;Customer Service