Senior IT and AV engineer.
Location: Farnborough, Hampshire
Location: Farnborough area (Onsite with occasional hybrid working)
Salary: Up to £27,000, dependent on experience
Hours: 37.5 hours per week (8.00am–5.00pm, Monday to Friday)
About the Organisation:
An established, UK-wide group of technology and communications specialists is seeking an experienced IT Support Engineer to join their managed services team on a permanent basis. The group provides comprehensive IT Support, Cloud, Cyber Security, Professional Services, Communications and Infrastructure services to a diverse client base, with a growing presence in the education sector.
This particular role will be primarily based at an independent college in the Farnborough area, delivering first-class onsite IT support to staff and pupils, while collaborating closely with a wider education-focused IT services team.
About the Role:
This position is ideal for a customer-focused, technically capable engineer with experience working in a varied IT environment — preferably within education, though not essential.
You’ll be responsible for supporting and maintaining the college’s IT infrastructure, including servers, networks, cloud-based systems and end-user devices. Alongside reactive support duties, you’ll be involved in system maintenance, project work, documentation, and assisting with IT asset management.
Key Responsibilities:
Provide high-quality technical support, ensuring prompt resolution of helpdesk tickets and in-person issues.
Maintain and troubleshoot the college’s IT network infrastructure and cloud systems.
Install, configure, and manage a range of devices including desktops, laptops, tablets, printers and interactive displays.
Administer and support Microsoft services including Azure Active Directory, Office 365, and Exchange Online.
Liaise with third-party suppliers and service providers when required.
Support and maintain device management systems and classroom technology.
Regularly monitor systems for errors, updates, and potential security threats, escalating issues as appropriate.
Ensure systems remain safe and compliant with safeguarding requirements.
Keep accurate and up-to-date documentation for IT assets and procedures.
Collaborate with the wider IT services team to deliver continuous service improvements and contribute to project work.
Key Skills and Experience:
Essential:
Minimum of 2 years’ experience in IT support or infrastructure maintenance.
Solid working knowledge of Microsoft operating systems and applications.
Experience administering Microsoft 365, Azure and Windows Server environments.
Strong troubleshooting skills and the ability to manage multiple issues simultaneously.
Excellent communication and interpersonal skills. Apply
