Role Overview Our client a leading charity is seeking a proactive and technically skilled Senior IT Engineer to lead the delivery, support, and continuous improvement of core infrastructure services. This is a hands-on role where you will oversee systems performance, security, and user support while helping to shape the organisation’s IT roadmap. You’ll act as a technical expert, project contributor, and mentor within the wider IT team.

Key Responsibilities Core Service Delivery: Manage the provision of infrastructure services to ensure reliability, availability, and optimal performance across all supported teams. Helpdesk Oversight: Monitor and resolve support requests in line with service expectations, escalating issues appropriately to second- or third-line support as required. Service Enhancement: Collaborate with internal teams to assess evolving needs and recommend or implement improvements to IT tools and systems. Endpoint Security Management: Administer and update endpoint protection across all user devices to ensure systems remain secure and compliant. User Account Administration: Set up and manage user profiles, access permissions, and credentials across various systems, ensuring operational integrity and data prot...