Senior IT Field Delivery Engineer Wales

New Yesterday

Role: Senior IT Field Delivery Engineer  Wales
Location: Field-based (Wales)
Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year
Hours: 9:00 am - 5:30 pm, Monday to Friday
Role Purpose:
To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs).
Please note: Security clearance, or a willingness to apply, will be required for this role.
Key Responsibilities:
Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. May also include basic support for servers, AV, telephony, and network infrastructure.
Resolve operating system and application-related incidents in line with defined procedures.
Deliver IMAC (Install, Move, Add, Change) work to required specifications.
Maintain regular communication with relevant internal teams and site contacts throughout the working day.
Handle part replacements (including RMA generation and physical movement) efficiently and accurately.
Meet the key performance indicators (KPIs) set for your role.
Adhere to local site-specific fire, security, and health and safety regulations.
Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA.
K...
Location:
Wales
Category:
Engineering