Role: Senior IT Field Delivery Engineer Wales

Location: Field-based (Wales)

Contract Type: Permanent

Salary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year

Hours: 9:00 am - 5:30 pm, Monday to Friday

Role Purpose:

To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs).

Please note: Security clearance, or a willingness to apply, will be required for this role.

Key Responsibilities:

Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. May also include basic support for servers, AV, telephony, and network infrastructure.

Resolve operating system and application-related incidents in line with defined procedures.

Deliver IMAC (Install, Move, Add, Change) work to required specifications.

Maintain regular communication with relevant internal teams and site contacts throughout the working day.

Handle part replacements (including RMA and physical movement) efficiently and accurately.

Meet the key performance indicators (KPIs) set for your role.

Adhere to local site-specific fire, security, and health and safety regulations.

Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA.

Keep up to date with new technologies and maintain relevant knowledge and skills.

Participate in 24/7 rota cover (where applicable).

Work occasional overtime when required.

Support team productivity by mentoring other engineers where appropriate.

Maintain company equipment in good working condition.

Be familiar with applicable site policies and procedures.

Produce or update technical documentation when required.

Carry out any other reasonable duties as requested by your line manager.

Skills and Experience:

Full UK driving licence

Excellent customer-facing and communication skills

Professional and presentable at all times

Self-motivated and well-organised, with the ability to work independently

Able to obtain required Government and/or Police security clearance (unrestricted)

Relevant technical certifications (or ability to obtain them)

Minimum CompTIA A+ qualification or equivalent experience

Familiarity with operating system admin tools, application support, and telephony

Able to work at height and perform manual handling tasks

Demonstrates positive behaviours that support teamwork and productivity