Senior MSP Technical Support Engineer / Manager Location: Silchester, UK (Office & Customer Sites within 50 miles) Job Type: Permanent | Full-time Salary: £40,000 - £50,000 + up to 10% matched pension + company vehicle & fuel card

The Role

You'll provide enterprise-level technical assistance and support to our customers-both remotely and onsite-ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.

Why Join Us?

Competitive salary & pension scheme (up to 10% matched) 22 days annual leave + increases with service Career development plan & training opportunities Company vehicle & fuel card for site visits

What You'll Do

Deliver technical support via phone, email, and in person Handle onsite escalations & routine visits Manage end-to-end project delivery (implementation, project management, support) Troubleshoot hardware & software issues (desktops, servers, networking, etc.) Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking Create technical documentation & conduct site surveys Mentor team members and assist in pre-sales activities Provide technical handovers to the service desk

What We're Looking For

Experience in a customer-facing MSP technical support role Expertise in Microsoft 365, Teams, Exchange, SharePoint, ...