Senior IT Infrastructure Engineer £40,000 per annum 1 Year Fixed-Term Office Based - London office - 5 days per week Key Responsibilities: Deliver IT infrastructure services to Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service. Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely. Escalations to the third line support and second line support as needed. Determine through liaising with Team colleagues the need for additional or modified IT services to provide an improved service to the Team. Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation. Create, manage, and administer accounts on related systems to ensure the integrity of systems. Document the systems used, new systems installed and systems decommissioned. Provide advice, guidance, training and documented instructions to all members of the Team on matters relating to IT, reducing time lost waiting for IT to respond to issues. Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team. Mentor, support and supervise the IT Engineer to enable...