Senior IT

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. Support Analyst Head Office - Wonderfield Group Contract: Full Time Salary: £50,000 - £55,000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Overview of the role: Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsible for troubleshooting, installation, application support, testing, maintenance, documentation. The role will be a combination of BAU Support and project work. Key Accountabilities: • Knowledge of ITIL framework and Incident/Change management, qualifications preferred. • Excellent analytical and communications/written skills (verbal/written). • Strong inter-personal skills. • Ability to work in a team environment. • Proven ability to work well under pressure and to multiple deadlines, practical thinker. • Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution. • Change management – adheres to correct procedures to ensure that any changes are carried out successfully. • Problem management – liaises with relevant parties to achieve a resolution. • Project management – experience of managing or working on projects.• Knowledge of Office365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Epos Systems, Cisco Meraki. • Experience of cloud technologies. • In-depth knowledge of Azure administration and deployment. • Good HP hardware knowledge

• Day-to-day delivery, optimisation, and improvements of systems processed and data. • Improving IT service processes and procedures • New sites delivery. What you’ll need: • Excellent 2nd line IT support experience, with ideally some basic 3rd line IT experience. • Office 365, Active Directory, Azure, AD, Windows 10 & 11, SharePoint, Teams, Intune, etc • Excellent communication and customer service skills. • Driving Licence.

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