Senior IT Support Engineer, 2nd Line AND 3rd Line roles

Location: Bristol Salary Range: £(Apply online only) + Benefits DOE

️ Your Role: Lead, Troubleshoot, Enable

As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.

Core Responsibilities:

Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.

Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper‑V; clustering is a strong advantage

Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.

Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune.

Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.

Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).

Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.

Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation....