Senior IT Support Engineer, 2nd Line, 3rd Line, M365,

Join to apply for the Senior IT Support Engineer, 2nd Line, 3rd Line, M365, role at Experis UK

Senior IT Support Engineer, 2nd Line, 3rd Line, M365,

3 days ago Be among the first 25 applicants

Join to apply for the Senior IT Support Engineer, 2nd Line, 3rd Line, M365, role at Experis UK

Senior IT Support Engineer, 2nd Line/ 3rd Line

Location: Bristol

Salary Range: £30000- 50000 + Benefits

️ Your Role: Lead, Troubleshoot, Enable

As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.

Core Responsibilities

• Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.
• Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper‑V; clustering is a strong advantage
• Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.
• Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune.
• Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.
• Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).
• Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.
• Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.
  
  

• Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.
• Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).
• Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.
• Containerisation know-how (Docker, Kubernetes).
• Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles
  
  

• Growth & Recognition: Structured training, certification support, and career progression.
• Modern Work Environment: Collaborative culture, flexible working, and access to the latest tools and platforms.
• Impact & Influence: Be central to key infrastructure projects and security initiatives that shape our future success.
• Competitive Package: Strong base salary, performance bonuses, healthcare, and pension plan.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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