Senior IT Support Engineer, 2nd Line AND 3rd Line roles Location: Bristol Salary Range: £30000-55000 + Benefits DOE Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and Servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities:

Windows Desktop & Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.

Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper-V; clustering is a strong advantage

Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent.

Cloud & M365/Azure : Own administration of Microsoft 365, Azure, and Intune.

Scripting & Automation : Build and adapt scripts in PowerShell and other languages to automate processes.

Networking & Security : Configure Routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and Firewalls (Sophos XG/Cisco).

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