Overview

Our partner is a global IT services company headquartered in India, with additional offices in the USA. The company specializes in delivering cost-effective, scalable, and innovative technology solutions to small, midsize, and enterprise-level organizations. They are known for their client-centric approach, combining deep technical expertise with a commitment to operational excellence. Their solutions help businesses optimize workflows, boost productivity, and accelerate digital transformation. With a growing international footprint, our partner serves clients across North America, Asia, and the Middle East, positioning itself as a trusted partner for organizations seeking reliable and forward-thinking IT support.

Position Summary

They are seeking experienced Senior Onsite IT Support Engineers based in London to join their regional support teams across multiple global offices. In this role, you will serve as a key technical resource, delivering end-user support, executing hardware lifecycle tasks, and ensuring smooth day-to-day IT operations in a fast-paced, multi-cultural environment. This position demands advanced technical expertise, a strong customer service mindset, and the ability to manage VIP and AV support needs with professionalism and urgency.

Responsibilities

• Provide full-scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals.
• Perform setup, configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment. Deliver white-glove VIP support for executive users and manage real-time escalations.
• Maintain and support AV/conference room technologies, addressing urgent walkup issues with responsiveness and discretion.
• Execute depot services including device imaging, configuration, inventory tagging, shipment coordination, and asset lifecycle tracking.
• Manage onboarding and offboarding IT tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms.
• Use ServiceNow for incident tracking, resolution documentation, and SLA compliance.
• Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards.

Required Qualifications

• Minimum of 5–7 years of hands-on experience in onsite IT support or end-user computing environments
• Advanced proficiency in Windows, macOS, and mobile OS platforms (iOS/Android).
• Solid knowledge of networking fundamentals (Cisco/Meraki), AV systems, and VoIP technologies.
• Expertise in support platforms and tools including ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM solutions like Ivanti.
• Familiarity with IT asset management practices and frameworks such as ITIL.
• Strong interpersonal, communication, and documentation skills, with cultural sensitivity for regional users.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred.
• ITIL Foundation certification and prior exposure to VIP user support highly desirable

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology and Consulting

Industries

• IT Services and IT Consulting, Information Services, and IT System Operations and Maintenance