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Join to apply for the Senior IT Support Engineer - Permanent - DBS & Drivers License role at Experis UK

Senior IT Support Engineer

Salary: £30,000 - £33,000 per annum + Extensive Benefits

Requirements: Enhanced DBS Check | Full UK Driving License

The Technical Landscape

Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc.

Senior IT Support Engineer

Location: Luton, Bedfordshire, Watford, Hertfordshire - Role is Office / Site Based Not Hybrid!!

Salary: £30,000 - £33,000 per annum + Extensive Benefits

Requirements: Enhanced DBS Check | Full UK Driving License

The Technical Landscape

Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc.

About The Organisation

Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities.

The Opportunity

We're currently seeking a Senior IT Support Engineer to provide expert-level technical support across multiple campuses. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning.

Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership.

• You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications.
• Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD).
• Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting.
• Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT).
• Support ITIL-aligned service delivery and act as a core member of the Technical Change Board.
• Mentor junior IT engineers and manage service queues to ensure SLA compliance.
• Provide flexible support across campuses and participate in out-of-hours rotas when required.
  
  

• Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools.
• Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management).
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• A proactive mindset with a passion for continuous improvement and innovation.
  
  

• HNC/HND, Degree, or equivalent in an IT-related field.
• ITIL Foundation Certification.
• Experience with asset management and technical project leadership.
  
  

• Be part of a mission-driven organisation that makes a real difference.
• Work in a collaborative and supportive IT team.
• Enjoy a comprehensive benefits package and opportunities for professional development.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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