Senior Specialist Infrastructure Engineer (ServiceNow Developer)
Are you highly motivated, customer-focused, and interested in digital services?
Then come and join our transformative digital services!
Were looking for an experienced Senior ServiceNow Developer to join our team and play a key role in the development, support, and enhancement of our ServiceNow platform. This role focuses on delivering robust ITSM and ITOM solutions, driving automation, supporting platform upgrades, and improving the user experience through the Service Portal.
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Please note:
Companies House cannot offer Visa sponsorship to candidates through this campaign.
Occasional overtime and out of hours working, may be required. Applicant must be flexible in their working pattern, to maintain cover of the Live service.
Security Clearance is an essential requirement. You must have been in the UK for at least 3 of the last 5 years to meet the minimum residency requirement. No adjustments or exceptions can be made to this criterion. Please see 'Things you need to know' section below for more information.
Job description
Reporting to the Lead Specialist Infrastructure Engineer, youll support and enhance the ServiceNow platform within the Technical Support Team.
As a Senior Specialist Infrastructure Engineer (ServiceNow Developer) you will:
Be involved in incident resolution, bug fixes, process creation, and user training
Design, develop, and maintain ServiceNow applications and modules
Configure and enhance ITSM and ITOM features to meet business needs
Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance
Automate workflows and improve service delivery using ServiceNow capabilities
Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Work Flow
Support platform upgrades, ensuring compatibility and performance across modules
Integrate ServiceNow with external systems via REST/SOAP APIs
Troubleshoot issues and provide technical support across the platform
Collaborate with business and IT teams to gather requirements and deliver scalable solutions
Continual review of the effectiveness and efficiency of existing ITIL and IT processes
Provisioning of Knowledge Base solutions, Event Dashboards, Reports, and Analytics to Business and IT users
Customer interaction and office-wide communications
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.
Person specification
The following experience and skills will be assessed at sift and interview.Were looking for a Senior Specialist Infrastructure Engineer who is:
Adaptable and calm under pressure, able to manage shifting priorities
Quick to learn, with a proactive approach to upgrades and new features
Works well independently and in teams, using initiative and strong people skills
Collaborative and confident in presenting new features and promoting services
Clear communicator, engaging with both technical and non-technical audiences
Customer-focused, delivering inclusive training for all skill levels
The successful candidate will have:
Proven experience as a ServiceNow Developer, or similar, in enterprise environments
Solid understanding of ITSM and ITOM modules and best practices
Ability to work independently and collaboratively in a fast-paced environment
Excellent communication and stakeholder engagement skills
Strong proficiency in ServiceNow, or similar, scripting and configuration
Hands-on experience with platform upgrades and release management
Experience supporting and customising a Service Portal
While we are interested in candidates transferrable skills and experience, please let us know if you have any of the following:
ITIL4 Certification
ServiceNow certifications (e.g., CSA/Admin Foundation, ITSM, ITOM)
Familiarity with Agile development and DevOps practices
Understanding of GDS (Government Digital Service) standards
Knowledge of WCAG (Web Content Accessibility Guidelines) and accessibility best practices
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Managing a Quality Service
Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
Experience as a ServiceNow Developer, or similar, in enterprise environments
Understanding of ITSM and ITOM modules and best practices
Benefits
Alongside your salary of £40,398, Companies House contributes £11,703 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
TPBN1_UKTJ
- Location:
- Gb
- Job Type:
-
FullTime
- Category:
-
IT;Engineering