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Senior Quality Assurance Manager (Cosmetics)

Location: United Kingdom (Travel within UK & Overseas Sites)

About the job

About Eve Lom:

EVE LOM Skincare was founded in 1985 by the renowned facialist Eve Lom. The brand’s eponymous skincare collection is centered on the belief that the secret to radiant skin begins with the perfect cleanse. In the 37+ years since the launch of the iconic and hero EVE LOM Cleanser, the brand combines high quality natural ingredients with the latest scientific innovations to create a portfolio of luxurious and effective products, among which many are award-winning and have a loyal, cult following worldwide.

Parent Company:

EVE LOM was acquired in March 2021 by Yatsen Global Group (NYSE/New York Stock Exchange:YSG), a leader in the rapidly evolving China beauty market with the mission of creating an exciting new journey of beauty discovery for consumers in China and around the world. Leveraging its digitally native direct-to-customer business model, Yatsen has built a platform with core capabilities that disrupts every part of the traditional beauty industry value chain and deliver greater value to its customers. Yatsen reaches and engages with customers directly both online and offline, with expansive presence across all major e-commerce, social and content platforms in China.

Overview:

We are seeking a Senior Supplier Quality Engineer (SQE) to lead quality management across our contract manufacturing network for cosmetic and beauty products. This role serves as a critical link between our brand and third-party manufacturers, ensuring compliance with UK MHRA and China’s National Medical Products Administration (NMPA) cosmetic regulations. The successful candidate will bring technical expertise, hands-on problem-solving skills, and a strong understanding of both Western and Chinese market expectations to drive continuous improvement in product quality and consumer satisfaction.

Key Responsibilities:

1. Cross-Border Quality Issue Resolution

• Conduct on-site root cause analysis of quality issues at contract manufacturers.
• Collaborate with Quality, R&D, and Manufacturing teams in the UK and China to drive problem resolution.
• Deliver trend analysis reports on recurring quality issues and process optimisations.

2. Production Quality Monitoring

• Develop a real-time Production Quality Dashboard to monitor batch status, defect rates, COA issuance, and release timelines.
• Align with China-based teams on process control SOPs, ensuring consistency from pilot to mass production.
• Review Certificates of Analysis (COAs) to authorise product shipment.

3. Product Launch & Production Oversight

• Define quality standards for raw materials and packaging in early R&D stages.
• Supervise pilot, first, and scale-up productions, documenting critical process parameters (e.g., mixing temps, fill volumes).
• Monitor and mitigate production risks during on-site factory stays, ensuring timely delivery and quality adherence.

4. Supplier Audits & Capability Building

• Conduct regular GMP/ISO 22716 audits, including unannounced inspections.
• Generate Audit Reports and follow up on Corrective Action Plans to closure.
• Provide hybrid training to factory QA teams to improve understanding of quality standards and consumer expectations.

5. Knowledge Management

• Maintain detailed records of audit outcomes, incident resolutions, and regulatory references.
• Share quality insights and best practices with global teams through internal documentation systems.

Your Profile:

Required Qualifications:

• Bachelor’s/Master’s in Cosmetic Science, Chemistry, Biology, or Pharmacy.
• Minimum 8+ years of hands-on EU cosmetic manufacturing quality experience, including 4+ years at UK-based sites.
• Demonstrated experience managing ≥3 new product launches from development to mass production.
• Strong working knowledge of:
• EU Regulation (EC) 1223/2009
• EFfCI guidelines
• China’s CSAR (Cosmetic Supervision and Administration Regulations)
• Proficient in Excel and data analysis tools.
• Skilled in on-site problem-solving and cross-functional collaboration, particularly with Chinese stakeholders.

Preferred Attributes:

• Experience working in Chinese cosmetic manufacturing or supply chain environments.
• GMP or ISO 22716 certified auditor.
• Understanding of Chinese consumer expectations regarding beauty product quality.
• Knowledge of cosmetic formulation components, including preservative compatibility and active ingredient stability.

What We Offer:

• A dynamic, cross-cultural working environment with global stakeholders.
• Opportunity to travel across UK and APAC regions, working with leading manufacturers.
• Autonomy and impact in shaping quality processes for fast-growing product lines.
• Competitive salary + Bonus
• Life insurance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Food and Beverage Manufacturing and Transportation, Logistics, Supply Chain and Storage

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