Senior Support Analyst /IT Support Engineer

New Today

Are you a highly skilled and customer-focused IT professional ready for a dynamic contract opportunity? We are seeking an LTS Senior Support Analyst to join a high-performing Local Technology Support (LTS) team. This critical role acts as the primary point-of-delivery for 1st and 2nd line IT support, ensuring the continuous, smooth operation of key entities within the organization.

Key Role Details

Job Title:

LTS Senior Support Analyst - IT Customer Service Representative

Location:

Newcastle, Cobalt Business Park ( Fully Onsite )

Contract Duration:

1 Year

Core Responsibilities

The successful candidate will be responsible for end-to-end user support and device management: 1st and 2nd Line Support:

Provide focused, efficient, and professional first and second line technical support to end-users.

Multi-Platform Troubleshooting:

Possess strong technical acumen to support and troubleshoot issues across

PC (Windows) and Mac

operating systems and hardware.

Audio-Visual (AV) Assistance:

Manage and support user needs related to

audio-visual equipment .

IT Asset Management:

Take responsibility for managing, tracking, and maintaining IT assets, including the

provisioning of new IT assets

for users.

Collaboration:

Act as the local point of support while leveraging support from multiple specialist technical and project teams within the wider organisation.

Required Professional Skills

Customer Service Excellence:

Excellent customer service skills

are paramount for success in this role.

Technical Proficiency:

Proven experience working in a

busy IT support environment

with hands-on experience in PC and Mac support.

Willingness to Learn:

A professional commitment to continuous learning and technical adaptability is required.

If you are a dedicated support professional looking to contribute your expertise to a vital local team, we encourage your application. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

TPBN1_UKTJ
Apply
Location:
United Kingdom
Job Type:
FullTime
Category:
IT;IT