Direct message the job poster from XCMG Group

XCMG UK Sales and Services Limited is a subsidiary of XCMG Group. Our brand new young and international team is looking forward to your support. If you would like to work in a diversified environment and to enjoy the freedom to implement your own ideas, then you've come to the right place. You will play a central role when it comes to product service and product training. You will be actively supported by your colleagues.

Key Responsibilities:

• Diagnose faults and carry out safe, in-depth repairs of earthmoving machinery and components.
• Accurately identify required parts and communicate with customers and the service control team to ensure timely resolution.
• Liaise closely with the Service Manager and Aftersales Manager to report field faults for factory feedback and product improvement.
• Visit dealer/customer sites for breakdown response, diagnostics, and technical support.
• Participate in campaign and product improvement work as issued. Assist in PDIs (Pre-Delivery Inspections) and machine readiness in the depot when not assigned to field work.
• Deliver technical training to dealers and key accounts, including preparing PowerPoint training material and other instructional aids.
• Support the development and use of service repair reports for each job, and ensure information is recorded on the CRM system.
• Maintain communication on product performance and updates with the Service and Aftersales Managers.
• Collaborate with the service controller to ensure all machine movements and work are properly logged in the CRM system, including field repairs, PDIs, and workshop tasks.
• Promote and uphold Health & Safety practices across field and depot environments.
• Monitor depot equipment conditions, report tool damage or losses, and maintain a safe, clean, and organized work environment.
• Lead by example in work ethic, safety compliance, and team collaboration.
• Provide outstanding aftersales support, building and maintaining strong relationships with customers and dealers.

Key Requirements:

• Proven experience in servicing construction machinery or earthmoving equipment.
• Strong technical knowledge of hydraulic, electrical, and mechanical systems.
• Excellent fault-finding and diagnostic skills, both independently and as part of a team.
• Strong organisational and communication skills, with a customer-focused mindset.
• Ability to prepare and deliver technical training using structured materials.
• Competency in using CRM and Microsoft Office software.
• Willingness to travel for site support and product training (including occasional training abroad, e.g., Germany).
• Full UK driving licence.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Machinery Manufacturing

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