Service Engineer

New Yesterday

Service Engineer 50% Global - Remaining site based
Main Purpose of Job We have an excellent opportunity for a Service Engineer. The position is working for a very well established Scientific/Engineering company. You will ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business.
Role and Responsibilities Tasks include : Providing technical support and advice to our clients customers, distributors and colleagues via our telephone helpdesk, service email and site visits. Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. Complete service reports for all jobs, noting the work done and highlighting issues for further action. Occasional support of design and development through product testing. Occasional building of instruments in accordance with Turnaround Time targets. Maintain databases on customer service in order to produce reports on KPIs such as MeanTime-To-Failure, Customer Satisfaction, Turnaround Ti...
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Location:
Lewes
Salary:
£40,000
Category:
Customer Service & Support

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