Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Our growing company relies on curious, dedicated, and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions—and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

This position will perform the accountabilities detailed below and other duties as assigned.

Position Overview

• In this role, the Solutions Engineer will be the Subject Matter Expert (SME) on the Entrust Digital Issuance Solution and will act as a technical trusted advisor for customers onboarding to our aaS/Cloud Digital platform.

• This individual will be part of the Entrust Professional Services team and will be involved in the overall lifecycle of the customer onboarding process, up to the go-live phase then to the support.

• The Solutions Engineer will act as the interface between Entrust and its customers, using both IT and business skills to help clients to implement tailored solutions in their business processes.

• Additionally, this role will partner with sales/pre-sales to assess customer requirements and partner with R&D and product management to provide feedback for continuous improvement.

• The Solutions Engineer is a technical and customer-facing role, responsible for successful customer onboarding.

Responsibilities

Projects Delivery (60%)

• Be the technical trusted advisor to customers during the implementation phase in close relation with the project manager.

• Assist customers in the development, integration, deployment, and installation of Digital Solution in their environment.

• Collaborate with project management team to deliver projects to customers in a timely matter.

• Support project managers on the technical aspects of projects (integration in customers ecosystems like Core and processor, mobile applications development via SDK and APIs).

• Lead resolution of customers deployment issues during project phase and coordinate escalation to Product and R&D as appropriate.

• Provide customers training and support, mainly remote and occasionally on-site, on integration of SDK & APIs in a mobile/web banking application.

• Review impact of new releases, new product features and delivery schedules on customer’s implementation processes.

• Configure the customer environments in the Entrust cloud.

Leadership and Drive improvement (30%)

• Be a solution subject matter expert to train, mentor and support other team members.

• Design user manuals (installation, operation, etc.) as well as project specific training materials.

• Be a proactive source of proposals regarding implementation processes and tools improvements, and new Entrust solution or features integration.

• Recommend solution improvements to improve the customer experience and efficiency.

Product Knowledge/ Skill Development (10%)

• Attend relevant internal and/or external training programs to keep abreast of changes in Entrust product related technologies.

• Operate within the helpdesk software, updating tickets and generating knowledgebase articles.

• Read journals or other market sources to obtain knowledge of market changes and advances.

• Complete all company training and development courses required by Entrust.

Basic Qualifications

• Software development experience, with experience in mobile applications software development and web services.

• Bachelor’s degree in computing science, engineering, mathematics, or related field of study.

• Ability to perform customer facing.

• Appetite in technology and innovation. Desire to learn.

• Experience acting as escalation point for complex customer tickets.

Preferred Qualifications

• Experience with tokenization, tokenization platforms and associated flows (MDES, VTS).

• Experience with financial payment technology.

• Experience in Cloud deployments

• Experienced in Mobile SDK, Web services and/or APIs.

• Experienced in languages Java Native (Android) and/or Swift (IOS).

• Spanish language.

Where you will be: This role is fully remote, At Entrust, we have a distributed workforce.

About Entrust

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions—and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life. For more information, visit www.entrust.com. Follow us on Twitter, YouTube and LinkedIn.

Entrust Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

NO AGENCIES, NO RELOCATION

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At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you c an expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.

Compensation Range:

The anticipated starting base pay for this position is: $121,744-$178,558 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter: Grace Rusingiza Grace.Rusingiza@entrust.com