Overview

Staff Customer Solutions Engineer (DACH) at Plume Design, Inc. Plume is seeking an experienced and highly motivated Staff Customer Solutions Engineer to join our dynamic team. As a key technical advisor, you'll work directly with Internet Service Providers (ISPs), acting as the bridge between their business needs and our cutting-edge solutions. You'll play a crucial role in the sales process, from initial discovery to successful deployment, ensuring our partners achieve maximum value from our products.

This is a fantastic opportunity for a technically adept individual with a passion for networking, cloud, and AI who thrives in a customer-facing role.

Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. We’ve built an open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, AI, and machine learning to create the future of connected spaces—and human experiences—at scale. We serve over 60 million locations globally and have managed billions of devices on our platform. We’re expanding rapidly and work with many of the world’s largest ISPs.

Primary Responsibilities

• Technical Trusted Advisor: Engage with ISPs to understand their technical and business requirements, and demonstrate how Plume's solutions meet those needs.
• Product Demos & Trials: Conduct product demonstrations and manage PoC and field trials to showcase the benefits of Plume's technology.
• System Integration: Collaborate with internal teams to deliver Plume's solutions within a customer's ecosystem, integrating with BSS/OSS, CRM, ticketing, and AI platforms via APIs and other methods.
• Sales Enablement: Work with the sales organization to drive revenue and contribute to growth.
• Presentations & Events: Prepare and deliver high-impact presentations (QBRs) and represent Plume at industry events.
• Product Development Input: Provide feedback to product and engineering based on customer requirements and market trends.
• Technical Support: Offer prompt local and remote technical support for PoCs, lab trials, and deployment ramp-ups.
• Industry Expertise: Stay up-to-date on networking, cloud architectures, and AI.

Experience & Qualifications

• Hands-on Technical Experience: Hands-on experience with configuration and deployment of software and hardware, including Wi-Fi, networking equipment, and cloud services. Understanding of residential and SMB gateways is a plus. Knowledge of cloud architectures and AI principles is essential.
• ISP SaaS Experience: Experience deploying large-scale SaaS network solutions to millions of endpoints for ISPs.
• Communication & Collaboration: Track record of professional relationships with staff and customers.
• Networking & Cloud Certifications: CWNA, CCNA, or AWS Solutions Architect are preferred.
• Problem-Solving: Strong analytical and troubleshooting skills in fast-paced environments.

Qualification Requirements

• Experience: 5+ years in network, security, SaaS, or AI industries.
• Education: BS/BA in a relevant field or equivalent experience.
• Industry Knowledge: Knowledge of SDN and wireless technologies and solutions is preferred.
• Communication Skills: Strong written and oral communication skills.
• Travel: Ability to travel >70% of the time.

Location/Language: This is a remote position. Candidates must be based in Germany, Austria, or Switzerland and be fluent in both German and English.

About Plume

Plume is the creator of an open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, partnering with hundreds of ISP customers worldwide. Using OpenSync, Plume’s open-source framework enables decoupling of service offerings from hardware across a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that does not discriminate in employment decisions on race, color, creed, religion, sex, national origin, age, disability, or any other protected characteristic; it is committed to nondiscrimination in accordance with applicable laws.

EEO Statement Plume is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.