Overview

Support and Installation Engineer (UK) - Retail role at Wildix. We’re x-hoppers, building a platform for store teams to stay connected through wireless headsets, real-time AI insights, and cloud communication, backed by Wildix. This role focuses on delivering and maintaining deployments across retail locations, ensuring installations run smoothly and customers are supported post-launch.

This position suits someone with hands-on experience in retail tech installations, strong troubleshooting instincts, and a passion for improving in-store communication.

What You Will Do

• Install & Configure Systems: On-site hardware/software installations, including headsets, call points and base stations, ensuring everything works as intended.
• Technical Troubleshooting: Diagnose and resolve technical issues in the field, including network or device-level problems.
• Train Retail Teams: Provide on-site and remote training to help store associates and managers get the most out of x-hoppers.
• Maintain Systems: Perform software updates, hardware checks, and upgrades as needed.
• Documentation & Reporting: Keep records of installation specs, support cases and fixes to build knowledge for future deployments.

What You Will Bring

• Experience in field-based installation and support of communication or IT systems
• Knowledge of retail environments and an understanding of how stores operate
• Strong problem-solving skills with the ability to work independently
• Confidence working with network configurations and hardware troubleshooting
• Excellent communication and customer service skills
• Willingness to travel, including some overnight stays

Bonus Points If

• You’ve worked with Unified Communications (UCaaS) solutions
• You’re familiar with SIP, DECT, or VoIP technologies
• You’ve supported AI-powered or headset-based platforms
• You live in the North of England (preferred location)

Why You’ll Love It Here

Make an Impact on the Future of Retail – Join a team revolutionizing the way stores operate through cutting-edge communication technology.

Build a Brand, Leave a Legacy – This isn’t just a job; it’s a chance to shape the voice, culture, and story of a rising star in retail tech.

Work with a High-Performing Team – We believe in trust, autonomy, and working with passionate professionals who drive real impact.

A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

Startup Energy, Solid Foundation – We move like a startup, but with the backing of a profitable global leader—so you get the best of both worlds: agility and stability.

What We Offer

Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

Career Growth & Development – Access to programs and events to keep you at the top of your game.

Happy with them? We offer even more! Our Benefits are country-specific. You can ask your recruiter for more information.

Where You’ll Be Based

Remote – Anywhere in the UK (preferably North of England)

Our UK HQ is in Coventry

Interview Process

Step 1: Discovery Interview – A 30-min chat with our Talent Team

Step 2: Role Interview – A 60-min deep dive with the Hiring Manager

Step 3: (Optional) Final Interview – With our CTO for alignment

We Are Wildix

We are an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.