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IT Support Analyst (1st Line) – 3-Month Contract (Likely Extension)

Location: Central London (Onsite Tuesday–Thursday)

Contract Length: 3 Months (with a high possibility of extension)

Start Date: ASAP

Working Arrangement: Hybrid – 3 days onsite (Tues, Weds, Thurs)

*Note that this role is a 3 day a week engagement and would require you to be on site in Central London.

Overview:

You will join a dynamic IT consultancy, supporting their end client in the Human Resources Tech Space. You will play a key role in providing Tier 1/1st Line IT support across a predominantly Mac-based environment.

This is a great opportunity for someone with around 2 years of experience in IT support who thrives in a fast-paced, tech-driven workplace.

Key Responsibilities:

• Provide 1st line support to end users, both remotely and onsite
• Perform hardware setup in a predominantly Mac Environment (90%) and some Windows (10%)
• Carry out account setup and deactivation
• Unlock user accounts, reset passwords, and manage account access changes
• Respond to user requests and prioritise support tickets accordingly
• Work closely with internal teams to escalate and resolve technical issues

Technical Requirements:

• Around 2 years’ experience in an IT Support or Service Desk role
• Strong knowledge of MacOS (90% of the environment); experience with Windows also needed
• Familiarity with Google Workspace and Slack
• Experience with basic user account administration tasks (e.g., unlocking accounts, password resets)
• Excellent communication and customer service skills

Additional Information:

• This is an initial 3-month contract, with high likelihood of extension
• Onsite presence required 3 days per week in Central London (Tuesday to Thursday)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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