System Engineer, North Shields, England, United Kingdom

System Engineer

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About the Role

Our client, a growing and personable technology services provider, is seeking a IT Systems Engineer to join their technical support team. This is a varied, mid-level position offering a mix of office-based remote support and on-site client visits, giving the successful candidate exposure to the full technology stack.

The ideal candidate will be customer-focused, technically well-rounded, and passionate about continuous learning. With a flat team structure, every engineer has the opportunity to resolve issues end-to-end, share knowledge, and be involved in project delivery.

Working Location

North Shields (with travel across the North East)

Key Responsibilities

Provide remote and onsite support across a diverse client base
Troubleshoot and resolve escalated technical issues
Manage and support IT infrastructure including servers, switches, access points, telephony, CCTV, and AV
Document fixes and create technical knowledge articles
Mentor and support junior engineers
Assist with project delivery such as cabling, Wi-Fi, CCTV, and migration work

What Our Client is Looking For

Minimum 1 years’ IT support experience in a similar role (MSP background desirable)
Strong Windows desktop and server troubleshooting experience
Advanced Microsoft 365 administration (including hybrid environments)
Solid networking knowledge (IPv4, VLANs, NAT, Proxy, filtering)
VDI exposure (Microsoft RDS) and PowerShell scripting skills
Full UK driving licence and own vehicle (mileage reimbursed)
Excellent communication skills and a customer-first approach

Desirable

VoIP management, Hyper-V/server management, cloud migrations, technical documentation experience.

Why Apply?

32 days annual leave (increasing with service)
Free gym membership
Company pension scheme
Funded training and industry certifications
Supportive culture with a focus on personal growth and development

Working Arrangements

Full-time, 37.5 hours per week, Monday–Friday
Based from the North Shields office with regular client site visits
Travel primarily within the North East (mileage paid at 45p per mile)

Interested in developing your career in a supportive IT services environment? Apply now to learn more.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting, IT System Training and Support, and IT System Operations and Maintenance

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Location:: North Shields, England, United Kingdom
Salary:: £80,000 - £100,000
Job Type:: FullTime
Category:: Engineering

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