System Support Engineer

Job Description

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

Reporting into the Applications Team Leader, you will provide technical system support service that ensures all applications are running to their optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met. A detailed understanding of how the SCADA system application operates and communicates with its controlled assets is essential to this role.

What you’ll do:

• Maintaining an up to date application user interface by providing live deployments to the application.
• Proactively monitor the availability, performance, and security of a SCADA system.
• Addressing SCADA system issues either by resolving the issue, working with internal teams or external providers (such as suppliers of technologies) to resolution.
• Performing scheduled maintenance tasks.
• Proactively updating tickets to ensure all the information relating to an incident so all parties have visibility of the investigation steps and resolution.
• Following test schedules.
• Producing clear and concise defects reports.
• Understanding and adhering to all system and service policies, procedures and processes.
• Proactively engaging with all members of the System Management Team to support a continuous improvement program for the SCADA system and the service provided with the customer.
• Maintaining application security by deployment of system patches.
• Diagnosing and problem-solving complex issues.
• Performing new configuration deployments into the test and live environments.

Who you are:

This role would be well suited to a proficient Support Engineer with experience of SCADA technologies, such as Codra – Panorama. An individual who is able to work under pressure, excels at problem solving, strong communication and customer focus.

Key requirements:

• Previous SCADA experience in a similar Support/IT position
• Able to obtain SC Clearance
• Pass Drug and Alcohol Testing.

What we offer:

A career at Telent can span sectors, roles, technologies and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

About Telent

About Us

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed