Overview

Systems Engineer – Servers and Infrastructure at Idox plc, South East, England, United Kingdom.

The Idox Corporate IT Support Team supports the business by designing, building, administering and maintaining the infrastructure for the companies’ networks and back-office systems. It is a small team that aims to “work smarter, not harder”, re-evaluating latest technologies and processes and implementing these where they fit with business requirements. You will be a core member of this friendly team, supporting day-to-day operations of the environments and associated systems with focus on management and administration of the server estates in private and public cloud environments, systems, compliance, and IT-related staff requests. Planned growth for Idox means there is a stream of projects related to new technologies and environments.

We are looking for a Systems Engineer who preferably has experience with mission critical systems in busy private and public cloud environments. You will shape and support the core infrastructure alongside emerging DevOps technologies and processes, gaining experience across Cloud services, Compliance, Security and Virtualisation technologies.

Key responsibilities

• Manage and maintain our virtual and physical server infrastructure, including installations, configurations, updates, performance monitoring, and troubleshooting
• Manage, monitor and respond to alerts from our systems monitoring solutions
• Manage, configure and maintain the corporate Azure cloud based services
• Assist with the management and configuration of our Microsoft M365 E5 services
• Assist with the maintenance and administration of software patch management and deployment systems
• Provide support to the IT Helpdesk team when necessary
• Process assigned requests, interacting with the IT Helpdesk ticketing system
• Create and maintain process documentation
• Maintain and improve your own skills
• Provide occasional out of hours support when required
• Adhere to Idox Information Security & Management System Policies

To be successful, you should bring

• At least 4 years of experience working in an IT systems administration role
• Installation, configuration and troubleshooting of Windows and Linux server OS
• Advanced hands-on knowledge of virtualization technologies (VMware preferred)
• Direct experience of managing, configuring and monitoring virtualised server environments
• Hands-on experience with public cloud infrastructure (Azure)
• Hands-on experience of patching and updating critical software to a given standard
• Experience with security & vulnerability systems monitoring and administration
• Anti-virus and other software security troubleshooting and problem resolution
• An understanding of basic networking principles, protocols and utilities
• Able to accurately and efficiently document processes and procedures
• A self-starter, able to see the bigger picture, and identify solutions to problems
• Comfortable working alongside a geographically diverse, multi-skilled team, supporting a 24/7 environment

About Idox

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our process engines deliver functionality and embed workflows that drive efficiency with a long-term focus for regulated environments.

Our values

D.R.I.V.E – The core values taking us forward. R – Responsibility; I – Integrity; V – Valued; E – Excellence.

Our culture is inclusive and flexible, supporting hybrid working and a range of family, wellbeing and development initiatives. We recruit based on capability and performance, regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, educational background, origin, religion or physical ability.

How to apply

Please submit a CV, and a short cover letter (maximum 500 words - including salary expectation, and current remuneration) explaining why you feel you would be suited to this role to join.us@idoxgroup.com

Please note successful applicants will need to satisfy BPSS guidelines (Baseline Personnel Security Standards), including references covering the last 3 years of employment; an identity check; verification of eligibility to work in the UK; and a Basic Disclosure Check. This is to help us make safer recruitment decisions.

Privacy Notice - As part of the recruitment process, we will collect data about you in the ways you would normally include in a CV or cover letter, or notes made by our recruiting officers during a recruitment interview. Please read our Recruitment Data Privacy Policy here: https://www.idoxgroup.com/policies