About the role

As a system engineer, you will play a crucial role in our Hybrid Cloud POD, supporting mission-critical infrastructure for Ensono’s clients. Your expertise will be instrumental in resolving complex technical client incidents and problems, delivering a responsive and remarkable service that our clients rely on. This role is ideal for someone with a solid grounding in Windows systems who is enthusiastic to expand their skills in a collaborative environment. Experience with Linux and AWS would be advantageous.

Key Responsibilities

• Provide technical support for Ensono client environments, resolving incidents and service requests escalated.
• Perform problem management, helping to identify and tackle critical and recurring issues.
• Support the change management process, including drafting and implementing changes under guidance.
• Perform administration and troubleshooting of Windows Server environments.
• Gain experience with virtualisation technologies (VMware, AWS, and Azure).
• Participate in Disaster Recovery exercises alongside senior engineers.
• Support post-incident reviews and root cause analysis for client reporting.
• Collaborate with vendors and internal teams, escalating issues when required.
• Continue developing technical expertise through training, mentorship, and exposure to clients.
• Participate in an out-of-hours on-call rota, if required.

Knowledge & Skills

• Possess a strong understanding of Windows server administration and troubleshooting.
• Experience in Linux server administration and troubleshooting.
• Experience with AWS environments.
• Additional preferred knowledge: Azure, VMware, networking, and storage area networks.
• Knowledge of ITIL and its function within IT.
• Excellent communication and customer service skills.
• Analytical mindset with a willingness to learn and grow.

Experience

• 1-2 years of experience in a systems engineer role (Windows/Linux/AWS).
• Experience working within a managed services environment is advantageous.
• Knowledge of working in an ITIL environment.

Certifications

• Engineering certification in Microsoft, Red Hat, AWS, or Azure is desirable.
• ITIL Foundation.

Benefits

We believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we’ll give you a very competitive base salary and a range of benefits as soon as you join. On top of your highly competitive base salary, we offer:

• Competitive base with uncapped commission
• The ability to work from a range of flexible locations
• Prestigious sales and broader team recognition with the Annual Presidents Club
• Starting with 27 days annual leave (plus bank holidays) – accruing to 30
• 1/2 day leave on your birthday
• Sabbatical options at 5 & 10 years' service
• 5 days study leave
• Generous company pension
• Private healthcare for you and your family
• Payroll giving
• Enhanced paternity and maternity leave
• Equity appreciation program incentive plan
• Life and income protection
• Additional perks such as discounted gym memberships, cycle scheme, EAP and more

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting