The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

What we do:

At The Trade Desk, we recognise that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we have established a global Systems Operations team. This team's core mission is to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience. If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to play a critical role in this next evolution of our on-call experience.

What you'll do:

• Act as a technical expert and advisor to more junior Systems Operations Engineers
• At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues, escalate to engineering teams as needed
• Work collaboratively with development teams to facilitate issue remediation
• Manage remediation task workflow
• Proactively update and improve Systems Operations documentation and runbooks
• Increase the effectiveness of the incident response process by defining and measuring relevant metrics
• There may be periodic weekend coverage requirements

Who you are: 

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 6+ years relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting

The Systems Operations Engineer will either possess or be excited to learn a number of skills...

Technical Proficiency:

• Understanding of large-scale distributed system architectures (e.g., databases, web services, application services).
• Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).
• Ability to configure and fine-tune alerts.
• Proficiency or ability to learn programming languages including SQL, Python, C# to automate repetitive tasks.

Incident Management and Troubleshooting:

• Ability to prioritise and manage incidents based on severity, with a focus on customer impact.
• Ability to remain calm under pressure and quickly diagnose issues.
• Understanding of system logs, metrics, telemetry.

Communication Skills:

• Ability to communicate effectively with stakeholders during an incident.
• Clear and concise documentation skills.
• Ability to maintain and update troubleshooting guides (TSGs) and operational documentation.
• Ability to translate complex technical issues and platform outages to non-technical stakeholders.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at accommodations@thetradedesk.com

You can also contact us using the same email address if you have a disability and need assistance to access our Company website. 

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