OverviewJoin the Technical Support Engineer - EMEA role at Camunda. Camunda is a leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. We deliver trusted AI agents for business-critical processes with built-in governance. We are a fully remote, global company recognized for flexibility and as a Great Place to Work.About the Role: Join the Customer Success team at Camunda as a Technical Support Engineer, where your passion for technology and commitment to excellence will make a significant impact. You will assist clients in achieving their automation goals by leveraging Camunda's BPM solutions. This role offers the opportunity to work closely with customers, understand their challenges, and help them maximize the value of our products.What You'll Be DoingProvide expert technical support for Java-based applications, helping customers troubleshoot and resolve issues efficiently.Collaborate with clients and reproduce reported issues using Java/Spring Boot.Utilize knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize development processes.Work closely with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience.Create and maintain documentation to empower customers and enhance internal knowledge sharing.What You BringAbility and/or willingness to use our product.5 or more years of technical support experience in a role emphasizing Java/J2EE expertise.Hands-on experience troubleshooting Java/Spring-based applications.Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries.Working knowledge of Docker/Kubernetes/Helm Chart, REST web services and Elasticsearch.Strong aptitude for understanding complex technical issues and empathizing with customer perspectives.Outstanding communication skills with the ability to adapt to the customer's communication style and de-escalate stressful situations.A degree in Computer Science or equivalent experience.Nice-to-havesExperience with cloud service providers such as Google Cloud, AWS, or Azure.Proven experience providing customer support in a SaaS environment.Knowledge of monitoring tools like Kibana and Grafana.Familiarity with business process management (BPM) principles.Compensation & BenefitsWe offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets reflecting local competition. Equity may be offered through our Virtual Stock Option Plan (VSOP). Benefits are globally designed and locally delivered where applicable, including remote work options, health and wellbeing programs, and professional growth opportunities.Remote work: We support remote work from anywhere with a home office budget and flexible time off. In-person connections include annual kickoff events and team gatherings. We also provide health and wellbeing programs, retirement plans where applicable, and opportunities for professional development (courses, certifications, books).Everyone is welcome at Camunda. We strive to be an equal opportunity employer and will consider all qualified applicants without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability, or any other protected characteristic. We look forward to your application! #J-18808-Ljbffr