Join us at Yugabyte as a Technical Support Engineer EMEA. We are on a mission to become the default transactional database for enterprises building cloud-native applications. Our PostgreSQL-compatible distributed database, YugabyteDB, is resilient, scalable, and flexible, enabling developers to become instantly productive using well-known APIs.

We are looking for a talented and driven individual to join our ambitious mission and help us build a lasting and impactful company. The transactional database market is estimated to grow to $64B by 2025, and we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.

Job Title: Technical Support Engineer
Location: Remote (UK time zone)
Compensation: Competitive, flexible, depending on skills and experience.

About Yugabyte
Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We deliver exceptional customer experiences while advancing database technology.

Role Overview
We seek a Technical Support Engineer to join our growing Customer Success organization. Prior support experience is valuable but not required. We look for individuals with strong technical aptitude, problem-solving skills, and a customer-focused mindset.

Key Responsibilities

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to address customer needs.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities.
• Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
• Participate in a global on-call rotation, providing after-hours and weekend support when assigned.

What We’re Looking For

• Strong technical foundation in databases, distributed systems, cloud platforms, Linux/Unix administration, or programming/scripting.
• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
• Strong communication skills to interact effectively with technical and non-technical audiences.
• Proactive, customer-first mindset, with patience and persistence when resolving issues.
• Ability to work independently in a fully remote environment while collaborating across global teams.
• Willingness to work UK business hours.

Nice To Have (but Not Required)

• Experience in a technical support, customer success, or DevOps/SRE role.
• Familiarity with open-source software and community-driven projects.
• Knowledge of PostgreSQL or other relational databases.

Why Join Us?

• Work on cutting-edge database technology used by top enterprises worldwide.
• Collaborative, growth-oriented team culture that values learning and innovation.
• Flexible remote work environment with strong work-life balance.
• Competitive compensation and benefits.

Equal Employment Opportunity Statement
As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions are made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.