Technical Support Engineer / IT Technician

An excellent opportunity for a Technical Support Engineer / IT Technician to join a friendly and motivated IT support team providing high-quality services to schools, charities and businesses across the North East.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Network Support Engineer, Systems Administrator, Desktop Support Technician, ICT Technician

SALARY: £24,938 to £37,142 per annum (depending on experience) + Benefits (see below)

LOCATION: Stockton-on-Tees, County Durham, North East England

JOB TYPE: Full-Time, Permanent

PLEASE NOTE: You will need a full driving licence and access to a vehicle daily (All journeys/mileage is paid for by the company)

JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / IT Technician to deliver ICT support across multiple organisations in the North East.

As a Technical Support Engineer / IT Technician you will play a key role in supporting servers, networks, end user devices and cloud technologies such as Office 365, Gmail and Azure.

The Technical Support Engineer / IT Technician role is ideal for someone with excellent communication skills, a proactive approach to problem-solving and the ability to provide exceptional customer service while developing their technical career.

RESPONSIBILITIES

• Providing ICT Support: Deliver technical support for schools, charities and businesses across the North East
• Installing and Configuring: Set up networks, servers, PCs, Macs and related software
• Cloud Services Support: Assist with Microsoft and Google cloud platforms including Azure, Office 365 and Gmail
• Troubleshooting: Diagnose and resolve technical issues across hardware and software systems
• Customer Engagement: Communicate effectively with clients at all levels in a professional and helpful manner
• Team Collaboration: Work closely with colleagues to deliver projects and provide cross-team support
• Planning and Organisation: Manage your own workload and contribute to medium and long-term project planning
• Technical Development: Keep up to date with IT changes and proactively develop skills

REQUIREMENTS

ESSENTIAL

• Excellent interpersonal and communication skills
• Proven experience of working in an IT environment
• Strong organisational and problem-solving abilities
• Experience with Microsoft and Apple operating systems
• Ability to work both independently and within a team
• Full driving licence and daily access to a vehicle

DESIRABLE

• Experience with Office 365, Azure, Gmail or Intune
• Knowledge of projectors, interactive displays or whiteboards
• Familiarity with MDM solutions such as Meraki or Casper
• Experience with virtualisation technologies such as Microsoft or VMware
• Knowledge of networking components such as switches

BENEFITS

• Company pension
• Private health insurance (after 6 months)
• Flexi-time working
• Free on-site parking
• Car salary sacrifice scheme
• Bonus payments
• Regular staff social events
• Cycle to work scheme
• Enhanced leave (26 days increasing to 31 after 5 years) plus 12 flexi days
• Discount schemes
• Professional development and training